HHAeXchange Login 2026: Official Link & Caregiver Help

Key Takeaways

• Official login: Use HHAeXchange's official web portal at app.hhaexchange.com.
• Caregiver apps: HHAeXchange currently has two caregiver app versions: HHAeXchange and HHAeXchange+. Make sure you use the version your agency told you to use.
• Password help: Use Forgot Password on the correct login screen. The reset steps differ between the classic app and HHAeXchange+.
• App linking: The classic app uses a Mobile ID. HHAeXchange+ uses an agency-provided Activation Code to connect your caregiver profile.
• Missing shifts or visits: Contact your home care agency first if your schedule, client, activation code, or profile link looks wrong.

Which HHAeXchange Login Do You Need?

How to Log In to HHAeXchange on the Web

1. Open the official login page. Go to app.hhaexchange.com.
2. Enter your email or username. Use the login ID tied to your account.
3. Enter your password.
4. Select Log In.
5. Complete any extra security step if your account requires one. Security settings can depend on the organization and app configuration.

If the login page opens but your credentials do not work, do not keep guessing. Use the password-reset option or contact the agency that manages your account.

How to Set Up HHAeXchange+ for the First Time

1. Download HHAeXchange+ from the app store for your device.
2. Open the app, choose your language, and select Sign Up.
3. Enter your email address and create a password.
4. Open the HHAeXchange verification email and confirm your email address.
5. Return to the app and log in.
6. Enter the Activation Code your agency or employer provided.
7. Complete the requested registration details so they match the information your agency has on file.
8. Finish optional biometric login and create the offline PIN if prompted.

If you are moving from another HHAeXchange mobile app, you may be able to use your existing login instead of creating a new account. Follow the instructions your agency gave you.

How Do I Reset My HHAeXchange Password?

Web portal: Select Forgot password? on the official login page and follow the reset instructions. The current web reset form asks for the username and email tied to the account.

Original HHAeXchange app: Tap Forgot Password, then enter the email or phone number associated with the account. The app can send a temporary password to the linked contact method.

HHAeXchange+: Tap Forgot Password, enter the email tied to the account, and follow the email/reset-code instructions shown by the app.

Why Is My HHAeXchange Activation Code Not Working?

An HHAeXchange+ Activation Code comes from the agency or employer that is linking your caregiver profile. If the code does not work, check these items:

• Make sure you downloaded HHAeXchange+, not the original app.
• Use the most recent code your agency sent you.
• Make sure your email, date of birth, and other registration information match the agency's records.
• Ask the agency to confirm that mobile access is enabled for your caregiver profile.
• If the code has expired or was replaced, ask the agency to generate a new one.

HHAeXchange support cannot fix an agency profile that has not been linked correctly. For a missing or expired activation code, the agency is usually the right first contact.

What Is an HHAeXchange Mobile ID?

The Mobile ID is used with the original HHAeXchange caregiver app. After registration, the caregiver receives an ID that the agency uses to link the mobile account to the caregiver profile.

The newer HHAeXchange+ setup uses an Activation Code instead. A Mobile ID is not your password.

How Do Caregivers Clock In and Out With HHAeXchange?

1. Open your schedule and select the correct visit.
2. Tap Clock In.
3. Use the EVV method your agency has set up, such as GPS or an approved alternative device.
4. Complete required visit tasks or documentation.
5. At the end of the visit, select Clock Out and finish any required confirmation steps.

When GPS is used for EVV, HHAeXchange uses location to verify the visit at clock-in and clock-out. HHAeXchange's documentation says this EVV location check is not the same as continuous location tracking.

Why Can't I See My Shifts, Visits, or Clients?

A successful login does not always mean every visit will appear. Common reasons include:

• Your caregiver profile is not linked to the agency correctly.
• The visit has not been assigned to you yet.
• You are viewing the wrong agency or employer connection.
• Your agency has not enabled a feature for your account.
• Your schedule or patient information was changed in the agency system and has not appeared as expected.

For missing visits, clients, schedules, or agency links, contact the agency that manages your caregiver profile. They can confirm whether the assignment exists and whether your app is connected to the correct profile.

Who Should You Contact for HHAeXchange Help?

Looking for caregiver work instead of login help? Keep that search separate. Cottage lists current New York HHA openings, requirements, schedules, and job-specific pay information on its careers page.

Simple Account Security Tips

• Do not share your password, activation code, Mobile ID, or offline PIN with people who do not need it.
• Use the official HHAeXchange login and official app-store listings.
• Log out of shared devices when you finish.
• If an email or text asks for information in a way that looks unusual, contact your agency before entering personal details.

HHAeXchange Login FAQs

Official HHAeXchange resources

• HHAeXchange official login
• HHAeXchange caregiver knowledge base
• HHAeXchange+ sign-up instructions
• Original app password reset
• HHAeXchange+ clock-in/out instructions